Monday, August 23, 2010

What happened in the plane doesn't stay in the plane.. (anymore)

I was taking drink orders in business class to serve to the passengers after we take off... It was a Singapore to Bombay flight...

'Good evening again sir, I'm taking the drink orders now and what would you like to have? We have a selection of cocktails, wine, juices and also soft drinks.' I asked with a very genuine smile..

'I dont want alcohol drinks, what do you have?' The indian uncle looked at me...
'That would be juices, soft drinks and a selection of teas if you want. We also have perrier...' I answered, still with a genuine smile...

'What juice u have?' Uncle asked again...

(I wanted to tell him, 'Uncle, look at the menu la.. we give u menu for a reason! its for your reference and to answer your questions'. But, of course, I didn't say that)

Professionally, I smiled again, 'Sir, we have four types of juices, orange, apple, tomato and pineapple, which would you prefer then?'

Uncle ask me again, 'which one is fresh?'

'Sir, our orange and apple juices are from tetra packs, and our tomato and pineapple juices are served from cans.' My smile slightly weaker now...

'Do you have carrot juice?'

'I'm sorry sir, we do not have carrot juice on board.' (didn't I just told you what juices we have?)

'What about grapefruit juice?'

I nearly wanted to smack his head with the order board at that time, but, of course, I didn't do that.. that would be so unprofessional...

I gave him a weak smile, 'Sir, I'm really sorry but we do not have grapefruit juice either, as I mentioned, we only have orange, apple, tomato and pineapple juice.'

'What kind of airline is this? You dont have anything!' Uncle mumbled...

'Sir, i'm sorry about that, but i'll definitely highlight to the company about your comment. May I get you something else?'

'Get me a tomato juice!' Uncle said frustrated-ly...

'I will definitely get you that after the take off sir. Thank you!'

p/s: Packing the stuff that i've accumulated after 2 years in singapore is not easy task man! Where did all the things come from???? *faints*


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